Big bulky manuals (both printed and PDF’s) are going the way of the dinosaur. With the tools available today, we no longer really need to mimic the old school manual. When you are trying to get something done or fix something…the last thing you want is the answer scattered over 50 pages. Typically you don’t need to know how the clock works…you just want to know what time it is. So, cut to the chase people!
Monolithic Manuals are Old School
The movement away from voluminous technical documentation is particularly apparent …

In case you haven’t noticed, flying has become an incredibly annoying experience. When you make a reservation, you seldom even get to choose a seat. The message…there are no assignable seats on this flight is a frightening statement for all 6’4″ of me.
I am a frequent flyer although since I bill my travel to my customers, I tend to try to find the least expensive flights versus just picking one airline. That being said, I have a LOT of Delta miles. But this problem I will describe I think started …

Subtitle: Bad service can KILL good brands.
This is the story of a Japanese brand that got no respect, rose to stardom and is now on the way down. Honda…
In a recent trip across the U.S. I had the “opportunity” to observe the grass roots Honda service experience in multiple states. The news is not good.
It’s unusual to be wowed by service personnel…usually it’s the opposite. My most recent is an experience with Honda while driving across the country. I have owned two Honda’s and two Acura’s and my son has …

Many moons ago, when I lived in the Washington D.C. area, I flew about 350,000 miles in a short period of time on United.  Back then it was a decent airline. When I moved to the South near Atlanta, I became a Delta flyer by default.  We all complain about air travel, but all in all..for me…Delta was a pretty consistent experience. If you had status, you had a good chance at an upgrade or at least a choice seat. If you were the “unwashed” without status, you still had …